Digital Wallet

Access my Digital Wallet

Tips & tricks

Three simple steps to access your digital wallet:

Log into tickets.njsymphony.org with the same username/email and password you use to purchase tickets from New Jersey Symphony. If you purchased tickets from a third party site or the tickets were shared with you, create a new account. A link to your Digital Wallet can also be found in your order confirmation, concert reminder and ticketing account.
After logging in on your mobile device, your tickets and ticket add-ons for all upcoming performances will be displayed in “My Events.”
Tap on a performance to see your Digital Tickets. Your Digital Ticket will automatically update with a QR code prior to the concert and the ushers will use that code to scan you in for the show. A Digital Ticket will not be valid for entry without a QR code.

A few tips before the show starts:

Do not screenshot, print or share your QR code. The QR codes refresh every 60 seconds. Screenshots or printouts of the digital ticket QR code will not be valid for entry.
Do ensure you have your phone turned on and are connected to a cellular network to activate the ticket.
Do check the FAQs below for more info or contact our box office at 1.800.ALLEGRO (255.3476)
Do create a shortcut to your Digital Wallet on your smartphone’s home screen for quick access on the day of show! Apple iPhone users can save the ticket in the Apple Wallet app.

Quick troubleshooting tips:

If you have forgotten your password, use the “Forgot Password?” link below the Log In button.
If you experience any issues with your QR code, refresh the page.
Make sure your phone’s browser is using light mode.

FAQs

General FAQs

What are Digital Tickets?: Digital Tickets are secure, paperless tickets accessible on your smart mobile device. They use a rotating QR code so that you know you have a secure, valid ticket and to reduce the ability to counterfeit tickets and resell them. Digital tickets can also be easily shared with other members of your party.
I don't have a smartphone and I chose Digital Tickets. What do I do?: Digital Tickets require you to have a smartphone at the venue so you can access your Digital Tickets in your Digital Wallet. If you do not have a smartphone, please call New Jersey Symphony Patron Services at 1.800.ALLEGRO (255.3476), and we will be glad to help you arrange to pick your tickets up at will call.
Do I need to download an app?: No, Digital Ticket delivery does not require you to download an app. Your Digital Tickets are available in your Digital Wallet (tickets.njsymphony.org) or your ticketing account, which are accessible on any device with cellular network connection using a web browser application.
Why do you delay displaying the QR code right before the performance?: Our rotating QR Code is delivered within 24 hours of your performance start time as a deterrent to those who may attempt to resell or counterfeit our tickets.
Can I print my Digital Tickets and bring them with me?: No, do not print your Digital Tickets. The rotating QR code includes technology that requires it to be viewed live on a screen so that it can be scanned; screenshots or printouts will not display a valid ticket when scanned.
What if my smart device is out of power?: Visit the box office when you arrive at the venue. We would be happy to print paper tickets for the ticket owner with a valid ID that matches the name on the ticketing account.
Can I add Digital Tickets to Google's Android Wallet?: Currently, Google's Android Wallet does not support rotating or dynamic QR codes.
Can I add my Digital Wallet to my iPhone screen?: Yes. To save your Digital Wallet to your iPhone home screen, go to your browser (Safari, Chrome, etc), open the url tickets.njsymphony.org and then click the Share Icon at the bottom of the screen. After clicking the Share Icon (see below for an example of the Share Icon), scroll down to “Add to Home Screen.” This creates a new icon that links directly to your Digital Wallet.

Share icon:

Sharing Tickets FAQs:

Can I share Digital Tickets with my group?: Yes, Digital Tickets make it easy to share tickets with your party!

Log into your Digital Wallet on your mobile device and tap the event you would like to share tickets for.

Click the Share Tickets button.

Let us know who is coming with you and which tickets to share by entering their full name.

Send the digital tickets to your guests.

Once your guests claim their tickets, we will deliver the rotating QR code to their digital wallet just before the performance.
How does Digital Ticket sharing work?: When you share a Digital Ticket, the person you send the tickets to will accept the digital tickets within our secure system. Once the Digital Ticket is accepted, we deliver the ticket immediately, then the secure rotating QR code will populate at a designated time and date for use at the venue.
What is the benefit of sharing tickets?: Sharing a Digital Ticket allows you to securely send tickets from your Digital Wallet to other people. You can choose to send some or all of your Digital Tickets. Sharing your Digital Tickets allows everyone attending the event to have their own individual ticket! No waiting for all members of your party to arrive—share tickets in advance and meet in the lobby or at the seat.
Do I have to share all of my tickets?: No, you can share all or some of your digital tickets with your guests.
Will the person I share Digital Tickets with need a New Jersey Symphony account?: Yes, and it takes just a few seconds to create one. If they already have a ticketing account, be sure your guest uses that username/email address and password to log into the Digital Wallet and accept the shared tickets from you.

If they do not have a ticketing account, they should click on the Register button after following the link you shared to create an account and then accept the shared Digital Tickets.
Why do I need to create an account to accept shared Digital Tickets?: Digital Tickets are delivered through a secure website that links your ticketing account directly with the Digital Tickets you have received. Shared Digital Tickets are not valid until the recipient claims them, then they are moved to your secure Digital Wallet.
How do I know if my guest accepted the Digital Ticket?: Once you share a Digital Ticket, you will see one of two statuses.

Ticket Shared with (Your Guest’s Name) Pending

Your friend has not accepted the Digital Tickets yet.

You may want to remind them to check their email or text messages for the ticket invite link you sent them.

At this stage, you can also "Share the invite again" or "Get this ticket back" in your wallet.

Ticket Accepted by (Your Guest’s Name)

Your guest has claimed your Digital Tickets.

At this stage, as the owner of the tickets, you can also "Get this ticket back" in your wallet.
Can I share Digital Tickets that have been shared with me?: Yes, once you accept the Digital Tickets you are now the ticket recipient. If you can't use them, you can return them to the person who sent them or share them with anyone you want.
Can I share my Digital Tickets before the secure rotating QR code has been delivered at the designated date and time on the ticket?: If you see the Share Tickets button on your tickets, you can share them, even if your secure QR code isn't live yet.
Can I share my Digital Tickets from a desktop computer?: Yes, you can, but we encourage you to use your mobile device as the process was designed for mobile use. If you still prefer to use your desktop, please copy the link into an email and send it to your guest. The link will not display the tickets but will redirect your guest to a landing page where they will claim the tickets.

Web browsers may offer sharing options similar to those usually on mobile devices. Still, we encourage you to copy the link supplied and email it from your preferred email address or use your mobile device for sharing.
Will the person sending the Digital Tickets know I accepted them?: Once you accept the Digital Ticket, the sender can see that you have accepted the Digital Tickets in their Digital Wallet.

Troubleshooting FAQs:

My rotating QR code disappeared after it was delivered, what do I do?: Refresh the webpage you are on and the dynamic QR code will display again.
If I don't have a smartphone, how can I access my Digital Ticket?: You must have a smartphone at the venue in order to access your Digital Tickets. If you do not have a smartphone, when you purchase tickets you should select to have the tickets held at Will Call. If you’ve already purchased Digital Tickets that you can’t access, please call New Jersey Symphony Patron Services at 1.800.ALLEGRO (255.3476), and we will be glad to help you arrange to pick your tickets up.
Why do I need to create an account to access my Digital Tickets?: Digital Tickets are delivered through a secure website that links your ticketing account directly with the Digital Tickets you have received. Shared Digital Tickets are not valid until the recipient claims them, then they are moved to your secure Digital Wallet.
What is the required information to create an account when registering for a Digital Wallet?: First and last name, email address, a password that is between 12 and 40 characters long and you must agree to our terms and conditions. In addition, we ask that you share your phone number with us so we can contact you should an event be cancelled, and your postal code, but both are optional.
I lost the email/text for my shared Digital Tickets. What do I do?: Ask the sender to resend the invite by clicking the Share This Invite Again button which will generate a new link for you to use to claim the Digital Tickets. If you still have trouble finding the link, ask the owner to send it to you in a different format, such as by email rather than a text message.
I accepted the Digital Tickets but can't find them.: Do you have another New Jersey Symphony ticketing account you might have used to accept the Digital Tickets? Were you using a device that was logged into another account?