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Privacy Policy

Effective Date: October 25, 2018

Welcome to the New Jersey Symphony website (hereinafter “we” or “us”) at https://www.njsymphony.org (including all content under the “njsymphony.org” domain name, and its ticketing sales and donation partner websites, all referred to herein as the “Site”).   This notice (“Privacy Policy”) is included with and supplements our Site Terms of Use.  The materials that we may provide to you via the Site are referred to herein and in the Terms of Use document as the “Materials.”  This Privacy Policy explains our online information collection and use practices, and the choices you can make about the way we use such information.  It is important that you take the time to read and understand this Privacy Policy so that you can appreciate how we use your personal information.  REMEMBER IF YOU USE OR ACCESS THE SITE, YOU AGREE TO THIS PRIVACY POLICY.  AS WE UPDATE THE SITE OR EXPAND OUR SERVICES, WE MAY CHANGE THIS PRIVACY POLICY UPON NOTICE TO YOU, HOWEVER, PLEASE REVIEW IT FROM TIME TO TIME.

For users that are citizens of the European Union ("EU"), this Privacy Policy is subject to the provisions of the General Data Protection Regulation ("GDPR") and other applicable privacy laws.  In such case, we agree that under the GDPR, we are a data “Controller” and you are a “Data Subject” with certain protected privacy rights concerning your “Personal Data.”  We will take commercially reasonable steps to maintain compliance with GDPR requirements.   Your Personal Data may identify you as a person, and thus is often referred to as Personally Identifiable Information ("PII").

1. Who Collects Your Information On Our Site?

We do.  Under the GDPR, we are known as the “Controller” of the Personal Data that you provide to us. We collect information from you on the Site, and we are responsible for protection of your information. 

2. What Information Do We Collect?

A. Requested Information. On various pages on the Site, we may request specific PII about you in order to register you for an account to use our services, add you to our email list, facilitate your payments for tickets, or fulfill your requests for information.  You may choose not to provide your PII, but then you might not be able to take advantage of some of the features of our Site.  We only collect basic personal data about you that does not include any special types of information (e.g., health-related) as defined in the GDPR.  The types of personal information we collect and save include:

  • Contact and account registration information such as name, email address, physical address, phone number, name of your organization, number of people in your group and concert interests;
  • Financial information such as credit card number, name, CVV code, or date of expiration;
  • Transactional Information as pertaining to your activities in purchasing tickets, making donations, posting content, etc.;
  • Information you provide such as feedback, comments or other messages;
  • Membership Information to include your user ID and password, additional identification questions/answers, and your preferences regarding receipt of informational e-mail messages from New Jersey Symphony.
  • Technical information collected in our logs (to include standard web log entries such as your IP address, page URLs and timestamp); and
  • Device information such as mobile phone provider associated with the device you are using to access the Site, your device’s unique identifier, the pages or features accessed most frequently, calls and messages placed through the Site, how pages or features of the Site are used, search terms entered, and similar analytics about use of the Site.

B. Aggregate Information. We may also collect anonymous, non-identifying and aggregate information such as the type of browser you are using, device type, the operating system you are using, and the domain name of your Internet service provider.

C. Registration Information. You may register for an New Jersey Symphony account on our Site so that we can store your contact information and other preferences, and so that you will not need to retype this data the next time you access our Site. Note that you can browse the Site without formally registering, however, you will need to register in order to take advantage of particular Site features such as purchasing tickets. In addition, the registration form may give you the opportunity to receive e-mail messages from us containing New Jersey Symphony news information as well as updates on our new products and services. When you register for membership on the Sites, we provide you with the opportunity to “opt in” to receiving any catalog, product, service or other informational emails from New Jersey Symphony Orchestra. If you do not choose to “opt in,” we will only use your return email addresses to answer your email messages that we receive, and to provide necessary status information regarding your purchases or your account. Such addresses are not used for any other purpose and are not shared with outside parties.  If you wish to no longer receive our emails, you may click “unsubscribe” at the bottom of New Jersey Symphony emails that you may receive.

3. Why Is My Information Being Collected?

We need to collect your personal information so that we can respond to your requests for information and service, add you to our emailing lists, and process your requests for access to and payment for our services.  We also collect aggregate information to help us better design the Site.  We collect log information for monitoring purposes to help us to diagnose problems with our servers, administer the Site, calculate usage levels, and otherwise provide services to you. 

4. How Do We Use the Information We Collect?

A. We use the personal information you provide for the purposes for which you have submitted it including:

  • Responding To Your Inquiries and Fulfilling Your Requests.  We may use your PII to respond to your inquiries and to fulfill your requests for information.
  • Creating and Maintaining Your User Account.  We use your PII to create and maintain an account for you to allow you to purchase tickets and make donations on the Site.
  • Purchasing/Subscribing To and Paying For Our Services.  We use your PII to fulfill your requests to buy tickets or season subscriptions or make donations, and process your payment.
  • Communicating With You About Our Events.  We may use your PII to send you information about new concert events and other items that may be of interest to you.
  • Sending Administrative Emails.  We may use your PII to send you emails to: (a) confirm your account and your other PII, (b) process your payment transactions, (c) provide you with information regarding the Site, or (d) inform you of changes to this Privacy Policy, our Terms of Use, or our other policies.

B. We may use anonymous information that we collect to improve the design and content of our Site, and to enable us to personalize your Internet experience.  We also may use this information in the aggregate to analyze how our Site is used, analyze industry trends, as well as to offer you programs or services.

5. Do We Share Your Personal Information?

In general, we will not share your personal information except: (a) for the purposes for which you provided it; (b) with your consent; (c) as may be required by law (e.g., in response to a court order or subpoena, or in response to a law enforcement agency request); (d) as we think necessary to protect our organization or others from injury (e.g., when we believe that someone is causing, or is about to cause, injury to or interference with the rights or property of another); or (e) on a confidential basis with persons or organizations with whom we contract to carry out internal Site operations or as necessary to render the Materials. We may share aggregate information with others, including affiliated and non-affiliated organizations. Finally, we may transfer your personal information to our successor-in-interest in the event of an acquisition, sale, merger or bankruptcy.

6. Are There Other Ways My Personal Data Could Be Shared?

You may elect to share certain personal information with individuals or with the public via your use of the Site.  In this case, you will control such sharing via settings that we provide.  For example, the Site may make it possible for you to publicly share information via social media such as Facebook or Twitter.  Be aware that when you choose to share information with friends, public officials, or with the public at large, you may be disclosing sensitive information, or information from which sensitive information can be inferred.  Always use caution when sharing information through the Site. You understand and agree that we are not responsible for any consequences of your sharing of information through and beyond the Site.

7. How Can You Access and Control Your Information?

A. After registering for an account on the Site, you may log-in to the account and edit your personal information in your profile. You can access your PII that we collect online and maintain through your account home page. We use this method to allow you to correct, amend or delete any inaccurate entries, and to better maintain and safeguard your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. For further instructions on how you can access your personal information that we have collected, or correct errors in such information, please send an e-mail to tickets@njsymphony.org.  We will also promptly stop using your information and remove it from our servers and database at any time upon your e-mail request. To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access, making corrections or removing your information.

B. By providing personal and business information on our registration form and by accepting any cookies provided by New Jersey Symphony, you consent to our collection and use of information in accordance with this Privacy Policy. If you do not agree to the provisions of this Privacy Policy, you can refuse to register, refuse to accept cookies, or refuse to volunteer optional information. Refusal may also result in the inability to conduct an online transaction. Call Patron Services at 1.800.ALLEGRO (255.3476) to complete your transactions if you do not wish to submit your information online.

C. If you wish to no longer receive direct mail or telephone marketing offers from us, please email tickets@njsymphony.org and request to be placed on the “Do Not Mail” and/or “Do Not Call” lists. If you wish to no longer receive email offers from us, select the “unsubscribe” option at the bottom of any New Jersey Symphony email.

8. How Do We Store and Protect Your Information?

A. After receiving your personal information, we will store it on our Site systems for future use.  We have physical, electronic, and managerial procedures in place to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect.  Unfortunately, no data transmission or data storage solution can ever be completely secure. As a result, although we take industry-standard steps to protect your information (e.g., strong encryption), we cannot ensure or warrant the security of any information you transmit to or receive from us or that we store on our or our service providers' systems.

B. If you are visiting the Site from outside of the USA, you understand that your connection will be through and to servers located in the USA, and the information you provide will be securely stored in our web servers and internal systems located within the USA.

C. We store personal information for as long as reasonably required for its purpose. Account information is deleted when you or when we delete your account. We may store information longer for legitimate business reasons (for example, personal information may remain in backups for a reasonable period of time), or as legally required.  Otherwise, we store your personal information until you request us to remove it from our servers.  We store our logs and other technical records indefinitely.

9. How Do We Use Cookies And Other Network Technologies?

A. To enhance your online experience with us, our web pages may presently or in the future use "cookies."  Cookies are text files that our web server may place on your hard disk to store your preferences.  We may use session, persistent, first-party and third-party cookies.  Cookies, by themselves, do not tell us your e-mail address or other PII unless you choose to provide this information to us.  Once you choose to provide PII, however, this information may be linked to the data stored in a cookie.  You can set your browser to notify you when you receive a cookie, providing you with as much control as you wish as to the decision to accept/reject the cookie, and deletion of the cookie upon leaving our Site.  Please note, however, that if your browser does not accept cookies, you may not be able to take advantage of all of the features of our Site.

B. We or our service providers may also use "pixel tags," "web beacons," "clear GIFs," “embedded links” and other commonly-used information-gathering tools in connection with some Site pages and HTML-formatted email messages.  We use these tools for such purposes as compiling aggregate statistics about Site usage and response rates.  A pixel tag is an electronic image (often a single pixel), that is ordinarily not visible to website visitors, and may be associated with cookies on visitors’ hard drives.  Pixel tags allow us and our service providers to count users who have visited certain pages of the Site, to deliver customized services, and to help determine the effectiveness of our Site and Materials.  When used in HTML-formatted email messages, pixel tags can inform the sender of the email whether and when the email has been opened.

C. As you use the Internet, you leave a trail of electronic information at each website you visit.  This information, which is sometimes referred to as "clickstream data”, can be collected and stored by a website's server.  Clickstream data can reveal the type of computer and browsing software you use and the address of the website from which you linked to the Site.  We may use clickstream data as a form of non-PII to determine how much time visitors spend on each page of our Site, how visitors navigate through the Site, and how we may tailor our web pages to better meet the needs of visitors.  We will only use this information to improve our Site.

D. At this time, the Site and Materials do not specifically respond to do-not-track signals.

10. Collection of Information by Others

We provide links to certain third party websites that you may click-on from our Site.  Please check the privacy policies of these other websites to learn how they collect, use, store and share information that you may submit to them or that they collect.

11. Children and Young People’s Information

We do not knowingly collect any information from any minors, and we comply with all applicable privacy laws including the GDPR, USA Children's Online Privacy Protection Act (“COPPA”) and associated Federal Trade Commission (“FTC”) rules for collecting personal information from minors.  Please see the FTC's website (www.ftc.gov) for more information.   Our Site will not knowingly accept personal information from anyone under 13 years old in violation of applicable laws, without consent of a parent or guardian.  In the event that we discover that a child under the age of 13 has provided PII to us without parental consent, we will make efforts to delete the child’s information in accordance with the COPPA.  If you have concerns about this Site or its Materials, wish to find out if your child has accessed our Materials, or wish to remove your child's personal information from our servers, please contact us at tickets@njsymphony.org.

12. California Privacy Rights

California law allows California residents to request information regarding our disclosures in the prior calendar year, if any, of their PII to third parties. To make such a request, please contact us at tickets@njsymphony.org.  Please include enough detail for us to locate your file; at a minimum, your name, email and username, if any.  We will attempt to provide you with the requested information within thirty (30) days of receipt.  We reserve our right not to respond to requests sent more than once in a calendar year, or requests submitted to an address other than the one posted in this notice. Please note that this law does not cover all information sharing.  Our disclosure only includes information covered by the law.

13. Changes to this Policy

Because our business needs may change over time, we reserve the right to modify this Privacy Policy.  If at any time in the future we plan to use your PII in a way that differs from this Privacy Policy, we will revise this Privacy Policy as appropriate.  In the event of a change to our Privacy Policy, we will email the updated policy to the email address that you provided to us.  Your continued use of the Site following our notice of changes to this Privacy Policy means you accept such changes.

14. Our Contact Information

If you have any questions or concerns about this Privacy Policy, please call Patron Services at 1.800.ALLEGRO (255.3476) or send an email to tickets@njsymphony.org.

 

Copyright © New Jersey Symphony. All rights reserved. The Site is protected by United States and international copyright, trademark, and other applicable laws.  This includes the content, appearance, and design of the Site, as well as the trademarks, product names, graphics, logos, service names, slogans, colors, and designs.